This Refund Policy is part of our Terms of Service and explains how billing, cancellation, and refunds work for paid ContextLens subscriptions.
Paid plans (Plus and Pro) are recurring monthly subscriptions billed in advance through Stripe. Your subscription renews automatically each month until you cancel.
You can cancel at any time from your ContextLens dashboard or the Stripe customer portal. When you cancel, you will not be charged again, and your paid access continues until the end of the billing period you have already paid for. After that, your account returns to the free tier. We do not require you to contact us to stop future billing.
Because ContextLens is a digital service you can use immediately, subscription fees already charged are generally non-refundable, and we do not provide partial refunds for unused time in a billing period. However, we want you to be happy: if you were charged in error, experienced a significant technical problem that prevented you from using a plan, or are unsatisfied, contact us within 14 days of the charge and we will review your request and may issue a refund or credit at our discretion.
Nothing in this policy limits any non-waivable refund or cancellation rights you may have under the consumer-protection laws of your country or region (for example, statutory withdrawal rights for consumers in the EU/UK). Where such rights apply, they take precedence over the general policy above.
Email support@contextlens.co from the address associated with your account, and include the approximate date of the charge and the reason for your request. We aim to respond within a few business days.